Applications Engineer-I (Irvine)

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

THE OPPORTUNITY

Silvus is seeking an Applications Engineer-I who will report to the Senior Applications Engineer on the Sales Engineering team. The successful individual in this role conducts a wide range of technical activities relating to applications/solutions engineering and customer and sales support. This position works closely with customers and the Sales team to drive product development and be a key component in enabling the development of cutting-edge systems and technologies. 

This role is expected to help define and test new products and features, assist customers and the Sales team with their technical support requests, perform technical analysis and systems integration duties, and engineer complete solutions to complex problems. This position works closely with internal Engineering teams and provides in-person support with up to 25% travel, both domestic and international. 

This position is located at Silvus Technologies’ Engineering and R&D Office in Irvine, CA, near the vibrant Irvine Spectrum and is on a hybrid schedule. On-site days are Monday through Thursday, with at least 1 of those days per week spent at Silvus Technologies’ headquarters in West Los Angeles, CA.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Design and test complete solutions that solve unique technical problems.

• Define new products and features to fill gaps and perform product evaluations and field trials for new product features and accessories.

• Provide comprehensive support to customers and the sales team through troubleshooting, system integration engineering, product recommendations, and technical analysis via phone, online, and in person.

• Participate in an off-hour, on-call support rotation (on a voluntary or scheduled basis as business needs require) to address critical customer escalations.

• Work individually and with Engineering teams to support requests via in-house or through field testing and validation.

• Test and harden existing features through firmware and hardware changes in realistic applications.

• Support the Sales Engineering team by helping prepare for demonstrations, training, testing, or recreating bugs and issues seen in the field.

• Create and maintain customer-facing documents and content including manuals, guides, videos, application notes, etc. to support customers and sales more efficiently. 

• Oversee and assist the RMA and Loaner teams by providing guidance, equipment recommendations, and vetting customer requests.