~21d ago

Customer Service Representative

Customer Support SpecialistCustomer

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Quick Summary

Overview

Description: The objective of this position is to exceed the customer’s expectation of service by assuring the safe transportation and delivery of food to customer locations,

Technical Tools

Customer Support SpecialistCustomer

Field incoming internal and external customer inquiries for the Service Department – both in terms of phone and email requests.
Daily Interfacing with customers
Adjust work orders to include last minute add-ons
Receive customer orders on telephone, via email, fax or post
Respond to customer inquiries and resolve discrepancies with due diligence
Process customer orders on time and in a timely manner
Check stock availability
Analyzation of system processes to enhance customer satisfaction
Handle debits and credits
High volume data entry

Maintain and update customers’ database

Requirements

~1 min read

18 years of age or older
3 years as a customer service administrator
Data Entry
Excellent customer service
Ability to problem solve
Ability to thrive in a fast-paced environment
Work week
Ability to work weekends if needed
Written and verbal communication skills
High School diploma or GED equivalent

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.

Basic knowledge of accounting practices and strong mathematical skills
Strong organizational and communication skills and service oriented a must
Ability to utilize computer software programs, MS Office, ERP System, WMS and Internet based programs.
WMS (Warehouse Management System), FoodLogiQ a plus
Strong people skills with ability to effectively manage conflict