14d ago

Customer Advocate

OtherCustomer Success Associate

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Quick Summary

Key Responsibilities

Monday through Saturday, with Sunday and one additional day off through the week Competitive weekly base pay starting at $18.00/hour. A benefits package valued at more than $10k*.

Technical Tools

OtherCustomer Success Associate

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

Responsibilities

~1 min read

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Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
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Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
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Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
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Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
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Review orders from the national contact center and manage dealer part orders and special accounts.
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All other duties as assigned.

High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

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