Retail Training and Communications Coordinator (Bilingual), Operational Solutions

Canada·North VancouverFull-timemid

OtherCommunications

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Overview

Your Opportunity at ARC’TERYX:As the Retail Training and Communications Coordinator on the Operational Solutions team,

Technical Tools

OtherCommunications

The Operational Solutions team designs the ideal conditions for stores to get everything done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ. Based at HQ, Operational Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement programs to stores, develop store operating frameworks and define recurring processes.

Partnering with Training & Communications Program Managers to gather information, track action items, and ensure alignment on projects and programs, both initiative and cyclical

Supporting the coordination and delivery of NAM Retail Training initiatives, including core and cyclical training programs

Coordinating NAM Retail Communications, ensuring stores receive clear, accurate, and timely information

Supporting the planning and logistics of training and learning events, including timelines, milestones, and on-the-ground coordination

Maintaining accurate data set for the NAM Retail Training & Communications team’s day-to-day programs and initiatives

Partnering with the Senior Manager, Retail Training and Communications – NAM and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects

Supporting the development and improvement of processes to keep pace with a high growth organization

Supporting the rollout of new retail programs, systems, and operating procedures

Identifying opportunities to streamline processes and reduce operational complexity for stores

Partnering on initiatives supporting business growth, and evolving retail operating models

Contributing to continuous improvement projects that improve the store experience and operational effectiveness

You are fluent in English and French (spoken and written)

You have a degree or post-secondary education in business, communications, education, or a related field, or equivalent experience

You have 2+ years of experience in coordination, communications, or project coordination

You have 2+ years of experience working in a retail environment

You are exceptionally organized, with an eye for detail and accuracy

You are open and approachable, with a customer-service focused mentality

You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization

You can multi-task, meet deadlines, and manage priorities while working in a fast-paced environment

You have strong project coordination skills and are comfortable tracking timelines, tasks, and deliverables

Experience planning or supporting learning events – including the logistics, lead-up, and milestones involved – is a strong asset

Experience working within a communications or training function is a strong asset

You are proficient in tools like Excel, AI tools, PowerPoint, Word, and Smartsheet; experience with Zipline or similar employee communication platforms is a strong asset

You remain highly flexible and adaptable when faced with ambiguity

Your passion for your work is paralleled by your passion for getting outside and living

The salary range for this role is: CAD$71,000 - CAD$93,000

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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