Technical Application Specialist
Malaysia·Kuala LumpurmidOtherApplication Specialist
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Quick Summary
Overview
Duties & Responsibilities Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions.
Technical Tools
OtherApplication Specialist
Responsibilities
~1 min read- →Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
- →Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
- →Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
- →Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- →Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
- →Addresses concerns brought up by other departments such as customer experience or sales
- →Contributes and uses department's knowledge base articles and FAQ's.
- Ability to effectively communicate both verbally and in writing
- Customer experience skills
- Knowledge of specific system application fundamentals and business processes
- Strong problem solving and troubleshooting skills
- Experience in a support environment with high call volumes desired
- SaaS or e-Commerce experience
- Basic accounting knowledge is preferrable
- Basic programming skills; ability to understand programming logic
Requirements
~1 min read- 3+ years applicable experience and demonstrated success/knowledge
- Industry knowledge/experience
Danial Azizi
Location & Eligibility
Where is the job
Kuala Lumpur, Malaysia
On-site at the office
Who can apply
MY
About this job
- Who can apply
- Malaysia
- Posted
- 34 days ago
Listing Details
- Posted
- September 21, 2026
- First seen
- October 2, 2026
- Last seen
- October 8, 2026
Posting Health
- Days active
- 23
- Repost count
- 0
- Trust Level
- 14%
- Scored at
- October 26, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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