Insurance Consumer Analyst I

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

• Strong knowledge of health insurance laws, regulations, policies, procedures, and Medicare laws and claims practices.
• Extensive knowledge of Medicare Supplement, Medicare Managed Care, Medicare Prescription Drug Plans, and Long-Term Care insurance products, including the ability to compare and differentiate among various products to effectively educate, advise, and assist consumers.
• Strong communication, organizational, and interpersonal skills, with the ability to accurately assess consumer needs, gather information, document inquiries, and manage follow-up activities.
• Demonstrated ability to communicate complex health insurance and Medicare-related information clearly, accurately, and concisely by telephone, in person, and through virtual platforms, primarily to senior citizens and individuals with disabilities.
• Demonstrated patience, professionalism, empathy, and courtesy when assisting elderly and disabled individuals, particularly when addressing complex, sensitive, or potentially confusing insurance-related questions and concerns.

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Bachelor's degree business or economics or a related program from an appropriately accredited institution and one year of experience in insurance underwriting, claims, or policyholder service; or an equivalent combination of education and experience.

For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above.

1. If offered this position, are you willing to accept the recruitment range listed in the posting?  

2. Have you ever been convicted of an offense against the law other than a minor traffic violation? (A conviction does not mean you cannot be hired. The offense and how recently you were convicted will be evaluated in relation to the position for which you are applying.) 

• If you answered "yes" to the previous question, please indicate in *DETAIL* the offense(s) and date(s) of the offense(s). 

3. How did you hear of this opportunity? 

• NC Department of Insurance Outreach 
• Handshake 
• OSHR Website 
• Employee Referral 
• Conference/Career Fair 
• Other Social Media (Indeed, LinkedIn, etc.) 

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.