Crossroads Talent Solutions

Client: National Oceanic and Atmospheric Administration (NOAA)
Office: Office of the Chief Administrative Officer (OCAO)
Location: NOAA Headquarters – SSMC Badging and Credential Center, Silver Spring, MD 20910
Schedule: Monday–Friday; coverage is required during normal operating hours of approximately 7:00 a.m.–4:30 p.m., excluding federal holidays.

Crossroads Talent Solutions is seeking a professional and customer-focused PIV General Clerk I to support NOAA's Silver Spring Headquarters Badging and Credential Center. This position primarily serves as the Main Lobby Receptionist, providing front-desk customer service, visitor processing, telephone support, administrative assistance, and support for NOAA's credentialing operations.

The General Clerk I will interact daily with a diverse population that may include federal employees, contractors, NOAA scientists and administrators, students, active-duty military personnel, retirees, dependents, and visitors. The position requires professionalism, discretion, attention to detail, and a strong commitment to customer service. Performance Work Statement

• →Greet and receive incoming customers and visitors in a professional and courteous manner.
• →Log incoming customers and coordinate or call for escorts when required.
• →Manage a multi-line telephone system, including answering incoming calls, transferring calls, and recording clear and accurate messages.
• →Respond to routine questions and inquiries received by telephone and email.
• →Provide administrative support to the NOAA Badging and Credential Center.
• →Assist with maintaining badging equipment, office supplies, inventory, and routine office communications.
• →Collect identification cards from departing employees and contractors and assist with required termination actions.
• →Develop and maintain organized filing and recordkeeping systems.
• →Enter and maintain computerized records in government databases and Microsoft-based applications as required.
• →Operate standard office equipment to prepare, compile, organize, and distribute information.
• →Provide backup and general administrative support to other Badging Center personnel as needed.
• →Perform other general clerical and administrative duties as assigned.

• Clearance Required
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with federal employees, contractors, military personnel, and members of the public.
• Strong organizational skills and attention to detail.
• Ability to handle multiple responsibilities in a fast-paced environment.
• Ability to establish priorities and meet deadlines.
• Ability to exercise discretion, tact, diplomacy, and professionalism when handling sensitive matters.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency with Microsoft Office applications and general computer/database systems.
• Ability to review records and documentation for accuracy and completeness.

• Must be a U.S. Citizen.
• Must possess an active Public Trust security clearance or be able to obtain one.
• Must comply with NOAA and federal facility security, identification, access, safety, and conduct requirements.
• Must safeguard Personally Identifiable Information (PII), Sensitive But Unclassified (SBU) information, and other protected or proprietary information in accordance with applicable federal requirements.