Data Migration and Onboarding Specialist

• →Support new and existing customers and their onboarding of IP data
• →Perform data mapping and manage complex datasets with high level of attention to detail
• →Migrate customers’ data into our preferred format
• →Coordinate with relevant engineers/personnel to develop & implement a CSV importer process
• →Coordinate and receive inputs needed from both customers and internal stakeholders
• →Maintain accurate customer records.
• →Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
• →Stay current with system changes and updates.
• →Work closely with customer success, product, and other internal team leads to improve customer experience

• 4+ years’ experience in data/implementation-focused role involving support of SaaS or professional web-based solutions
• 2+ years’ experience working from home
• High proficiency in Excel (sorting/filtering, Vlookups)
• SQL / Database experience
• Experience with CSMs (e.g., Vitally/ChurnZero)
• Keen attention to detail
• Strong communication skills and project management skills (managing multiple data migrations at once)
• Ability to recognize gaps in their own knowledge and seek instruction
• Ability to empathize with and advocate for our customers
• Ability to quickly learn new concepts and teach others
• Good sense of humour and a love of nerdy things
• Intellectual property experience is desired, but it’s not required to apply

What you get: Alt Legal offers a collaborative and challenging work environment and the opportunity to be part of a growing company. We're a team of intellectually curious individuals who love learning and developing new skills. Our company was founded on the belief that a team with diverse backgrounds and identities will have the greatest range of experiences, the best selection of ideas, and the most inclusive and supportive culture.

We also offer all employees a variety of perks such including remote work options, and the opportunity to determine your own growth path. Your equipment will also be provided.

Preferably a candidate who could visit the London or Reading office when required.

Compensation : Between £40-50K based on experience.

We are LGBTQ+ friendly and encourage all candidates to apply.