Supplier Operations Manager - Field Operations

1. Manage supplier governance, including periodic performance reviews and compliance checks.

2. Ensure operational capacity and engineer capability across state/city/PUDO requirements, including skills readiness and training.

3. Oversee HP branding compliance and conduct audits, ride-along assessments, and market-connect activities.

4. Serve as the key escalation point for customer and GTM/RSM escalations, including non-major account concerns.

5. Drive SLA, cost, and program performance, including BFT-SLA adherence, waste-cost control, and POR/program implementation.   

6.First Point of contact for Escalation from Suppliers, Customer, Reseller and GTM (FOS/ISP/ASM/RSM).

7.Responsible for field KPI's Performence and support Field Operation Programs.

8.Particpate & Conduct audit for Engineer branding and visit to PUDO ID for compliance requiremnet.

9.Market visit along with GTM's & other stakeholders on need basis.

10. Volume Forecast

11.WW Engagement - Projects

12.Cross functional engagement - CCC , ADM, SSC, GTM, Category ,MS

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