Guest Relationship Executive

• Guest Greeting: Welcome arriving guests, manage check-in and check-out processes, and oversee VIP movements, manage arrival lists, and ensure special needs or requests are met promptly.
• Inquiry Management: Provide details on hotel amenities, local attractions, and city directions.
• Complaint Resolution: Address guest issues promptly and escalate complex problems to management when necessary. Address and de-escalate guest concerns or feedback quickly to ensure satisfaction.
• Feedback Collection: Gather regular customer feedback and coordinate service recovery steps.
• Department Coordination: Liaise with housekeeping, front office, and food & beverage teams to prepare rooms and fulfill special requests.
• Staff Leadership: Supervise front desk, reception, and concierge teams, leading by example and setting performance standards.
• Quality Control: Monitor facility appearance, track service issues, and analyze guest reviews to improve ratings.

Required Skills & Qualifications

• Communication: Strong verbal and written command of English with active listening abilities.
• Interpersonal Skills: Outgoing personality, professional demeanor, and a customer-first mindset.
• Technical Literacy: Familiarity with hotel software like Opera or Micros, and general CRM tools.
• Experience: Diploma or degree in hospitality management with 1–2 years of relevant hotel or residential or Commercial Property or resort experience.

You will be working on Waterstones, which is a Commercial Property, located in Mumbai.

Site dynamics:

Work Schedule and other site details if any: Site team:  e.g.: Property Manager +2

Reporting:

You will be accountable directly to the Estate Manager.

Being Analytical and Meticulous 

You will be building, maintaining, supporting and validating performance of subordinate security staff. You must pay attention to detail and possess the ability to use logical thought processes to develop solutions for short term and long-term Security needs; Demonstrate integrity in the performance of assigned tasks.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.