Bank Outpatients Administrator

• →Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
• →Manage the telephone lines in an effective and timely manner
• →Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
• →Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• →Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• →Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

• Excellent verbal communication skills
• Ability to remain calm, professional, and focused under pressure
• Strong organisational skills with the ability to prioritise and multitask effectively
• High level of attention to detail
• IT literate, with confidence in learning new systems
• Commitment to confidentiality and information governance standards

• Previous experience in call centre environment
• Experience working within a hospital or healthcare setting
• Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

This is a zero-hours bank position.
The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.

Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues’ wellbeing through work-life balance, continuous development, and meaningful reward.

For us, it is about more than treating patients — it is about caring for people.

We reserve the right to close this vacancy early should a sufficient number of applications be received. We therefore encourage early application.