Order Management Specialist

Are you passionate about delivering exceptional customer experiences while keeping complex processes running smoothly? Join Hitachi Energy as an Order Management Specialist and play a key role in ensuring customer orders move efficiently from purchase to delivery. In this dynamic position, you'll collaborate with project management, manufacturing partners, logistics teams, and internal stakeholders to support successful order execution and customer satisfaction.

This is an exciting opportunity for a detail-oriented professional who enjoys problem-solving, building relationships, and driving operational excellence in a fast-paced environment. You'll gain exposure to cross-functional teams, contribute to impactful projects, and help deliver innovative energy solutions that power a more sustainable future. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Process customer orders in SAP with a high degree of accuracy and efficiency.
• Coordinate with feeder factories to manage order flow, production updates, and delivery timelines.
• Partner with project management teams to support order-related activities and milestones.
• Serve as a key point of contact between customers and internal stakeholders.
• Monitor order status and proactively resolve discrepancies or fulfillment issues.
• Maintain accurate order documentation and records within SAP and related systems.
• Collaborate with logistics and supply chain teams to help ensure on-time deliveries.
• Prepare and communicate reports on order progress, lead times, and key performance metrics.

• Bachelor’s degree in Business, Supply Chain Management, Operations, or a related field preferred.
• Minimum 2 years of experience in order management, customer operations, logistics, or a related function.
• Experience using SAP or other ERP systems.
• Strong organizational skills with exceptional attention to detail.
• Effective communication and relationship-building skills across multiple teams.
• Proficiency with Microsoft Office applications, especially Excel, Word, and PowerPoint.

• At Hitachi Energy, you'll contribute to innovative technologies that advance a sustainable energy future.
• We foster a collaborative, inclusive environment where diverse perspectives drive better solutions and stronger results.
• Enjoy opportunities for professional growth through continuous learning, career development programs, and global collaboration.

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles, particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.