Medical Receptionist - Westroads Clinic

• Monday-Friday, 8hr shifts between 7:15am-5:00pm

• Training for the first 3 weeks is Monday-Friday, 7am-3:30pm

This role involves a variety of tasks supporting patient check-ins and check-outs, verifying demographics and insurance, and ensuring all necessary forms are signed. You will also handle the scheduling for 11 providers within the clinic, manage the in-baskets, and perform faxing duties. Additionally, you will confirm new patient appointments, and assist with administrative tasks such as copying, scanning, shredding documents, and other duties assigned.

Westroads is a rheumatology clinic with both infusion and outpatient clinic services. Patients primarily deal with joint pain, arthritis, and other related conditions. This role will involve supporting both the clinic side and the infusion side, with additional involvement in dermatology on Tuesdays and Thursdays.

Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone). Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols. Responsible for scheduling patient appointments and registering patients.

Required Qualifications:
• Minimum of 16 years of age required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
• Demonstrated analytical, prioritization and organizational skills required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.

Preferred Qualifications:

• High school education or equivalent preferred.

• One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.

• Nursing Assistant or Medical Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Office, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Sarah Placzek

splaczek@nebraskamed.com