~1mo ago

ETIC, Service Designer - Manager

Cairo - Eticmid

DesignService Designer

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Quick Summary

Key Responsibilities

Lead end-to-end service design initiatives,

Requirements Summary

Bachelor’s degree in design, Human-Computer Interaction, or a related field, or equivalent experience. 8+ years of experience in service design, UX design, product Management and Product design,

Technical Tools

DesignService Designer

Advisory

Technology

Advisory - Other

Manager

We are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value.

In this role, you will work across business, product, and technology teams to orchestrate people, processes, and systems, ensuring seamless and user-centric service experiences across all touchpoints.

Responsibilities

~1 min read

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization {+ 22 more}