Customer Order Administrator

Join Vertiv as a Customer Order Administrator

Are you highly organised, customer-focused, and passionate about delivering exceptional service? Vertiv is looking for a Customer Order Administrator to join our team and play a key role in managing customer orders from receipt through to invoicing and delivery.

This is an excellent opportunity for someone looking to build a career in order management, customer operations, logistics, or supply chain within a global technology organisation. Previous experience is welcome but not essential, as we value motivated individuals with strong communication skills and a customer-first mindset.

As a Customer Order Administrator, you will be responsible for managing customer orders throughout their complete lifecycle, ensuring accuracy, compliance, and excellent customer service.

• →Validating order documentation and ensuring complete order packages
• →Processing sales orders within Oracle ERP systems
• →Reviewing customer account information and coordinating account creation when required
• →Ensuring orders comply with quotations, contracts, and International Trade Compliance requirements
• →Coordinating order updates, delivery dates, and logistics arrangements
• →Communicating with customers and internal stakeholders throughout the order lifecycle
• →Monitoring order progress from entry through dispatch and invoicing
• →Managing order-related documentation, including acknowledgements, packing lists, and confirmations
• →Supporting revenue recognition and standard order invoicing activities
• →Producing reports and performance metrics as required
• →Maintaining accurate data within Oracle ERP systems
• →Supporting continuous improvement initiatives and process enhancements
• →Assisting with export and logistics documentation
• →Participating in ERP testing activities and supporting system improvements
• →Ensuring compliance with company policies, quality standards, SOX controls, and environmental requirements

• High school education or equivalent
• Strong organisational and administrative skills
• Excellent communication and interpersonal abilities
• Customer-focused approach with a commitment to service excellence
• Good attention to detail and data accuracy
• Proficiency in Microsoft Office applications
• Strong problem-solving and analytical capabilities
• Ability to work effectively in a fast-paced environment
• Flexibility and willingness to adapt to changing priorities
• Advanced English language skills

• Previous experience in order management, customer service, logistics, supply chain, or administrative roles
• Experience working with ERP systems, ideally Oracle
• Exposure to international business environments
• Additional European language skills are advantageous

• Customer Orientation
• Communication Skills
• Team Collaboration
• Attention to Detail
• Reliability
• Flexibility
• Analytical Thinking
• Continuous Improvement Mindset

If you're looking for a rewarding role where you can make a real impact on the customer experience while developing your career in operations and order management, we'd love to hear from you.