Maintenance Director (Property Management)

At OurAssistants, we connect U.S.-based property management companies with highly skilled virtual professionals who help streamline operations, improve efficiency, and support long-term growth. We are committed to building high-performing remote teams that deliver operational excellence. Learn more at ourassistants.com.

We are seeking an experienced Maintenance Director with strong AppFolio expertise to lead and optimize maintenance operations for a growing U.S.-based property management company.

This is a leadership role focused on building scalable systems, improving operational efficiency, and ensuring high-quality maintenance service delivery across the portfolio. The ideal candidate has strong experience managing maintenance teams, overseeing vendors, and implementing process improvements in fast-paced property management environments.

• Oversee day-to-day maintenance operations, work order management, and vendor coordination.
• Ensure timely completion of maintenance requests while maintaining service quality standards.
• Monitor escalations and implement solutions to improve turnaround times and resident satisfaction.

• Build and implement scalable maintenance workflows and operational systems.
• Establish SOPs, service standards, and maintenance best practices.
• Identify operational bottlenecks and recommend process improvements.

• Lead, mentor, and support maintenance coordinators and operational staff.
• Monitor team performance and accountability through KPIs and reporting.
• Conduct workflow reviews, coaching sessions, and operational check-ins.

• Manage maintenance workflows, reporting, and tracking within AppFolio.
• Ensure accurate documentation of work orders, vendor updates, and maintenance records.
• Generate reports related to maintenance efficiency, service quality, and operational metrics.

• Coordinate with vendors, contractors, and technicians to ensure service completion and compliance.
• Support larger property management portfolios with scalable maintenance oversight.
• Maintain vendor accountability and performance standards.

• Minimum 4–5+ years of experience in property management maintenance operations.
• Strong hands-on experience with AppFolio (required).
• Proven leadership experience managing maintenance teams or departments.
• Experience supporting larger property management portfolios or scaling maintenance operations.
• Strong systems-thinking and process improvement mindset.
• Excellent communication, organizational, and problem-solving skills.
• Hands-on maintenance knowledge including HVAC, plumbing, appliance troubleshooting, and general maintenance workflows is a strong plus.

• Open to candidates residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.