Service & Warranty Technician - Construction

The Service & Warranty Technician plays a critical role in protecting customer trust, company reputation, and long-term revenue. This role is responsible for diagnosing, repairing, and resolving post-installation service and warranty issues while delivering a professional, confident, and solution-oriented homeowner experience.

If you’re detail-driven, organized, and take pride in getting it right the first time, this role is for you. Your day-to-day responsibilities will include:

- Serve as the primary point of contact for homeowners regarding service and warranty needs

- Provide same-day acknowledgment and responses to customer inquiries- Clearly communicate next steps, timelines, coverage, and scheduling expectations

- Set accurate expectations around warranty scope and follow-up requirements- Perform thorough on-site inspections of service and warranty claims- Identify root causes and determine warranty responsibility (workmanship, manufacturer, or homeowner)

- Capture photos, videos, measurements, and detailed notes for complete documentation- Complete same-day repairs when feasible- Order materials and schedule follow-up visits when needed

- Perform all repairs according to company quality standards and manufacturer specifications

-Submit detailed service notes after each visit, including:-- Issue summary and root cause-- Work completed-- Materials required-- Next steps and timeline-

- Maintain accurate job records, inventory usage, and communication logs

- Strong technical knowledge of exterior home systems

- Excellent customer communication and problem-solving skills

- High attention to detail with strong organizational habits

- Ability to work independently and make informed decisions in the field

- Comfortable using tablets, mobile apps, and service management software

- Valid driver’s license and ability to travel locally

:- Previous experience in home improvement service, warranty, or repair roles

- Familiarity with windows, doors, siding, roofing, or exterior installations

- Experience working directly with homeowners in a service-based role

- $60,000-$70,000 DOE + Monthly Bonuses

- Company vehicle

- Paid training with clear performance expectations

- Growth opportunities within a rapidly scaling organization

- Benefits package

Schedule & Expectations- Same-day customer contact upon assignment

- Appointments scheduled within 24–48 hours (based on customer availability)

- On-time arrival with proactive communication if delays occur