10d ago

Preferred Customer Associate

Gb - Edinburgh (gbebr)mid

OtherAssociate

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Quick Summary

Key Responsibilities

To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames. Provide logistical and operational support to facilitate efficient shipment journey.

Requirements Summary

To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames. Provide logistical and operational support

Technical Tools

OtherAssociate

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Customer Service Associate – Track and Trace

To proactively monitor and coordinate global shipments, ensuring timely collection, transit, and delivery in accordance with customer requirements, service level agreements, and standard operating procedures. The role provides operational and logistical support across internal teams, global offices, service providers, and customers to resolve shipment issues, maintain service excellence, and ensure compliance with import/export requirements.

Responsibilities

~1 min read

→To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
→Provide logistical and operational support to facilitate efficient shipment journey.
→Intervene on at-risk or delayed shipments effectively and in-line with SOPs.
→Continuous improvement of operational and logistical execution.
→Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
→Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
→Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
→Develop and employ deep understanding of import/export guidance on a regional basis.
→Preparing, verifying and distributing country specific project documentation.
→Preparing and distributing reports to customers, internal and external.
→Attending customer meetings and teleconferences, when required.
→Administrative tasks to ensure data integrity and accuracy.

Requirements

~1 min read

Fluency in written and spoken English
Skilled in use of Microsoft Suite (Excel, Word and Outlook)
Knowledgeable with computers
Thorough understanding of Aviation/Airline networks
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills essential
Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

Employee Type:

Permanent

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