HVAC Service Manager

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OtherHvac Service Manager

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Quick Summary

Key Responsibilities

Lead and manage the HVAC service department. Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.

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OtherHvac Service Manager

Responsibilities

~1 min read

→Lead and manage the HVAC service department.
→Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.
→Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback, and make adjustments as needed to achieve targets.
→Oversee the scheduling and dispatching of service calls to ensure timely and efficient service delivery.
→Provide technical support and guidance to service technicians, including troubleshooting complex issues and recommending solutions.
→Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development.
→Ensure compliance with company policies, industry regulations, and safety standards.
→Stay informed about industry trends, technologies, and best practices to drive continuous improvement.
→Collaborate with other departments to coordinate resources and support company-wide initiatives.

Minimum of 5 years of experience in HVAC service operations, with a proven track record of success in a managerial or leadership role.
HVAC License preferred but not required.
Strong technical knowledge of HVAC systems, equipment, and components.
Excellent leadership abilities with the ability to motivate and inspire a team.
Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and stakeholders.
Solid organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Proficiency in computer applications such as Microsoft Office and plumbing service management software.
Valid driver's license and clean driving record.