Veterinary Receptionist - Jacksonville, FL

• Care with a mission: We’re committed to keeping high-quality medicine accessible to our local community
• A meaningful role: Our receptionists help families explore care options, estimates, and payment resources so pets get the care they need
• Trust and teamwork: We’re an established practice built on teamwork and compassionate care
• A respectful environment: We work hard to create a positive place for our clients, patients, and team
• Room to grow: Continuing education allowance, professional development, and quarterly team bonuses

• Greet clients and patients warmly and professionally in person and by phone
• Schedule appointments, manage phone calls, and respond to client questions
• Check clients in and out to keep the day’s workflow running smoothly
• Maintain accurate client and patient records in the practice management system
• Process invoices, payments, estimates, and client account updates accurately
• Help clients understand recommended services, care options, and payment or financing resources
• Communicate clearly with doctors, technicians, assistants, and leadership to support smooth patient care
• Handle busy or emotional moments with patience, professionalism, and empathy
• Keep the reception area organized, welcoming, and client-ready
• Treat every pet and client with the same care and respect you would want for your own

• Previous veterinary receptionist, client service, or front desk experience preferred
• Strong communication skills and a real interest in helping people and pets
• Comfort discussing estimates, payments, financing options, and next steps with clients
• Strong organization and attention to detail, with the ability to multitask in a fast-paced hospital
• A professional, dependable approach and a calm presence under pressure
• A positive, team-first attitude that builds trust with clients and coworkers
• Comfort with computers, multi-line phones, scheduling systems, and practice management software
• A passion for supporting accessible, high-quality veterinary care in your community

If you’re an experienced Veterinary Receptionist who enjoys connecting with clients, supporting a veterinary team, and helping pets get the care they need, we’d love to meet you.

Diversity, equity, and inclusion are core values of Jacksonville Community Pet Clinic West and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.