1mo ago

IT Support Specialist

Greece·Athensmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Job Description & Summary We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms,

Technical Tools

Customer Support SpecialistCustomer

We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.

In this dynamic environment, we are looking for an ambitious and self-driven IT Support Specialist to join our Service Desk function within IT Operations team in Athens on a permanent full time contract.

The IT Support Specialist plays a critical role in delivering high‑quality IT support services and ensuring an excellent end‑user experience. Operating with a high level of autonomy, the role is responsible for managing incidents and service requests end‑to‑end, applying sound technical judgement, and contributing to the continuous improvement of IT service delivery.

You will act as a trusted point of contact for business users, supporting IT daily operations while helping to elevate service quality, knowledge maturity, and user satisfaction across the organization.

Ensuring accurate logging, prioritization, troubleshooting, escalation, resolution, and closure of IT tickets

Apply strong escalation judgement, engaging specialist or Level 2 teams when required, and ensuring smooth handovers

Identify recurring issues and contribute to problem management activities and service improvement initiatives

Ensure high data quality within the ITSM tool, documentation, and resolution notes to support reporting and service insights

Create, maintain, and improve knowledge base articles, SOPs, and support documentation to increase first‑contact resolution and service consistency

Support workplace technologies including end‑user devices, identity and access, and collaboration platforms such as Microsoft 365

Actively contribute to IT initiatives (e.g. rollouts, upgrades, pilots) by supporting execution and user adoption

Promote a high‑quality, people‑centric support experience aligned with PwC service standards and values

Support Service Desk operational controls, including onboarding/offboarding checks, asset management, CMDB accuracy

Identify practical AI, automation, and self-service opportunities that reduce repetitive Service Desk workload and improve user experience

Responsibilities

~1 min read

Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.

What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means:

→Your work-life balance supported by a hybrid working model

→Your creativity sparked in collaborative office spaces

→Your career growing through local and global opportunities

→Your development advanced with continuous learning and certifications

→Your well-being cared for with extra leave days and wellness initiatives

→Your perspective valued in an inclusive team where your impact matters

Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high—and together we surpass them. We redefine possibilities for our clients and communities.

Our circle of connection matters—it's at the heart of what we do. Click here (PwC life)

All applicants will be acknowledged and treated in the strictest confidence.