Clinical Business Operations Representative 1

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The Department of Urology has an exciting opportunity for a full-time Clinical Business Operations Representative 1 to work on-site in Miami, FL.

CORE JOB SUMMARY

The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

1. Assists the department in managing expectations surrounding pre and post patient care.

2. Obtains or reviews all patient demographic information, insurance information and referral numbers.

3. Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

4. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

5. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

6. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

7. Provides coverage for responsibilities of co-workers when assigned or as need arises.

8. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

9. Maintains confidentiality of all information.

10. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

High school diploma or equivalent

No previous experience required

3 years of relevant experience preferred