F135 Hardware Customer Support Engineer

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do *

The Hardware CSE plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter.

Typical Responsibilities:

•             Responses to Technical Field Questions (Action Requests)

•             Support Engineering Investigations (Deficiency Reports)

•             Technical Maintenance Manual Data Creation/Updates/Interpretation

•             Author technical presentations and Field Information Notices as required

•             Maintenance Awareness Briefings

•             Engineering Changes /Design Reviews for Sustainment Impacts

•             Field Implementation / Retrofit Planning / Service Test Letters

•             Support Technical Conferences as needed

•            Production Quality Notification (QN) and Escape (6015) support

•             Provide direct, in-person support for a variety of significant field efforts.  Represent the department by being generally capable of adding value in solving customer support issues, not directly related to the field assignment

•             Ability to travel up to 10% mostly to our F135 Field Sites

What You Will Learn

How to support the F135 propulsion system for U.S. and international military customers
Field inquiry response, deficiency reporting, and hands‑on sustainment problem‑solving
Development and interpretation of technical maintenance data for advanced gas turbine engines
Clear technical communication through briefings, notices, and customer updates
How engineering changes, retrofits, and quality processes impact fielded hardware
Cross-functional collaboration with the F‑35 JPO, Field Service Engineers, Engineering, and Logistics teams

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