8d ago

Principle Specialist, Product and Technical Services

Winnersh, Wokinghammid

OtherTechnical Services Manager

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Quick Summary

Key Responsibilities

Work closely with customers and key stakeholders to understand business and product needs.

Requirements Summary

This is an on-site role based in Winnersh What you will do: Work closely with customers and key stakeholders to understand business and product need

Technical Tools

OtherTechnical Services Manager

2026-10-08

United Kingdom

Winnersh, Wokingham

Hybrid

Requirements

~1 min read

Experience in a similar role is essential

Ability to seek out, understand and communicate customer requirements effectively

Collaborative and proactive approach to working within a customer facing role

Able to travel internationally

Strong professional verbal and written communication skills

Experience of and/or ability to provide technical support and configuration of software solutions

Ability to provide training to stakeholders/customers in new and existing product functionality

Aerospace industry experience

Knowledge and/or experience of agile SCRUM development as a SCRUM Master, Product Owner or member of a development team

Some knowledge of networks, databases and/or cloud solutions e.g. AWS

Responsibilities

~1 min read

→Work closely with customers and key stakeholders to understand business and product needs.
→Implement and configure software solutions against customer requirements
→Troubleshoot and resolve issues surrounding installation, usage, upgrade and training of products.
→Create requirements/user stories and effectively communicate these to the development team verbally and/or visually within user stories.
→Regularly refine and prioritise user stories/requirements based on changing business needs.
→Provide tier 3 technical troubleshooting support
→Support user acceptance testing when required.
→Support customer training either onsite in Reading or on customer premises.
→Assist in documenting business and product processes to ensure compliance with process and quality
→Working within an agile SCRUM development environment

What You Will Learn:

Professional Development: Gain access to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives. Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported.