CAN-MAS/NAS_UpMarket_HRO Service 171531 - Internal | adpinternalcareers

Process Payrolls based on the clients pay frequency
Preparing payroll schedules, managing mid-year, Targeted and year-end balancing
Generating T4s
Assist clients in addressing any government notices
Support with workers compensation requirements
Handle client queries related to Payroll over Call or Email
Help clients to use our flagship product, WFN, to run their Payroll, retrieve reports, client account maintenance and help them to be compliant with agencies
Educate clients to navigate through the product and get maximum value out of it
Verify employee master data updates (new hires, terminations, rate changes, etc.)
Validate completeness of input files and confirm approvals where applicable
Cross-check time and attendance data for any missing or duplicate entries
Ensure all adjustments, retro payments, and special entries are correctly captured
Reconcile totals against prior payrolls to identify unusual variances
Identify client pain points and suggest business process improvement ideas
Update job knowledge by participating in educational opportunities including team briefings and other training
Follow up with clients where necessary and always keep promises
Maintain great quality of service consistently and enable ADP to retain more clients
Participate in org/ team level activities and help the team achieve its goals

Shift:Service( 06:30 PM - 03:30 AM)
Skill:Voice Payroll
JobCode:Client Account Management
Grade/Level:G2L1
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Good Academic record
Superior listening, verbal, and written communication skills
Ability to converse with clients in a neutral accent
Proficient in relevant computer applications
Minimum 1 year of Payroll experience in an inbound international call center environment
Knowledge of customer service practices and principles
Ability to handle stressful situations appropriately
Good logical reasoning and ability to formulate resolutions for clients
Ability to multitask and use various applications at the same time
Good Arithmetic skills
Fair knowledge of customer satisfaction surveys/ NPS
Ability to work in a team environment

CAN-MAS/NAS_UpMarket_HRO Service 171531 - Internal