Customer Service Rep

United StatesNormalmid

Customer SupportOtherCustomer Service RepresentativeCustomer Service Rep

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Quick Summary

Technical Tools

Customer SupportOtherCustomer Service RepresentativeCustomer Service Rep

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.

Responsibilities

~1 min read

→ Calls patients for reorders of their nutrition
→ Reviews and makes sure all documentation received meets insurance guidelines
→ Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
→ Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
→ Deletes, corrects, or re-enters patient orders as deemed necessary
→ Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

#CSR

→ Read and analyze documents such as patient orders
→ Comprehend pharmacy prescription terminology
→ Effectively communicate with coworkers and patients alike
→ Help with the training of employees
→ Calculate figures and amounts in reference to frequency and doses dispensed
→ Apply common sense understanding to carry out oral and written instructions

High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
Computer entry experience necessary

The employee must occasionally lift and/or move up to 10 pounds.