7d ago

IT Support Specialist

United States·Fort Lauderdalemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Lendz Financial offers a full-service direct wholesale residential mortgage lending platform,

Technical Tools

Customer Support SpecialistCustomer

Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech-based solutions. We emphasize a modern, customer-centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times. Committed to delivering a world-class experience for our broker partners, we streamline the lending process to ensure a smooth journey from application to closing.

Our core values, Thrive Together, Act Like an Owner, and Exceed Expectations, cultivate a collaborative, high-performance culture that drives our pursuit to become the undeniable leader in mortgage lending. Lendz is proud to be Great Place to Work certified and recognized as a Scotsman Guide Top Workplace

About the Role

~1 min read

Serve as the primary onsite IT resource and first point of contact for incoming IT tickets, assessing requests and prioritizing urgent needs
Provide timely, hands-on support for employee hardware, software, connectivity, account access, and authentication issues
Configure, deploy, maintain, and troubleshoot laptops, desktops, monitors, printers, phones, and other office equipment
Coordinate employee onboarding and offboarding, including device setup, account provisioning, access changes, and equipment collection
Troubleshoot wired and wireless connectivity, conference room equipment, and other shared office technology
Assist employees with business applications, productivity tools, and mortgage technology platforms
Partner with the remote IT team to route requests appropriately, coordinate escalations, and support system rollouts and other technology initiatives
Maintain accurate records of support requests, troubleshooting steps, resolutions, equipment inventory, and configurations
Identify recurring problems and opportunities to improve support processes and reduce disruptions
Provide practical training and guidance to help employees use technology effectively

2+ years of hands-on experience in IT support, help desk, desktop support, systems administration, or a comparable role
Experience troubleshooting operating systems, business applications, user accounts, computer hardware, printers, and network connectivity
Ability to investigate unfamiliar issues, research solutions, and resolve technical problems with minimal supervision
Experience assessing incoming support tickets, prioritizing urgent requests, and recognizing when additional support or escalation is needed
Patient, approachable manner and a commitment to providing responsive employee support
Excellent written and verbal communication skills, including the ability to explain technical issues clearly to nontechnical employees
Strong organizational skills and the ability to manage multiple requests and competing priorities
Ability to maintain clear documentation of support activity, equipment, and recurring issues
Working knowledge of access controls, endpoint security, and secure handling of sensitive business information
Ability to work fully in office and provide hands-on support throughout the workday