Resident Assistant

The Salvation Army-Syracuse Area Services

• →Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff. Provide conflict resolution, crisis intervention and supportive counseling as needed.
• →Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff. Provide supplies to meet immediate basic needs.
• →Promote activities to increase competence with activities of daily living and independent living skills. Assist Case Managers in working with residents on their goal plans.
• →Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
• →Complete shift specific support services.
• →Maintain communication shift-to-shift in staff journal.
• →Answer telephone and respond to inquiries. Provide resources and referrals for 24 hour crisis line. Communicate any needs (maintenance or repairs) in the communication journal. Any urgent safety concerns are to be addressed immediately.
• →Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions. Maintain certifications.
• →Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.

• High School diploma or GED required 
• Up to Two years of experience internship/working in human services.
• Associated degree with one year of experience preferred.
• Prior experience working with individuals experiencing homelessness is preferred.
• Knowledge of social service resources in the local community
• Experience working in office environment;.
• Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projects

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful

environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion,

sex, national origin,marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.