North America Jewellery Operations Support

The North America Jewellery Operations Support acts as a key link between the HQ Jewellery team in Bioggio and the North American local teams, ensuring accurate product set-up, order and shipment coordination, retail allocation activities and day-to-day follow-up across full-price stores, outlet stores, and e-commerce. As these activities have been progressively brought in-house, this role will play an important part in consolidating operations across North America.

CORE JOB RESPONSIBILITIES

• Execute operational activities related to North America jewellery orders, allocations and shipments in line with business calendars and priorities.
• Ensure accurate product and style set-up, data maintenance and updates across relevant company systems.
• Coordinate with HQ functions, North American teams, and logistics partners to ensure timely execution and resolution of issues.
• Monitor shipment status and delivery information, following-up delays, shortages or discrepancies.
• Prepare and maintain reports and analysis related to SKUs, orders, shipments, allocations and retail needs.
• Identify opportunities to simplify and automate recurring operational activities and improve data quality and process efficiency.

ACTIVITIES

• Support North America jewellery operations across full-price stores, outlet stores and e-commerce.
• For full-price stores, execute allocation activities directly from HQ.
• For outlet stores, work in partnership with North America to coordinate allocation activities and ensure accurate product distribution.
• For e-commerce, work in partnership with the dedicated e-commerce team to coordinate product availability.

• Create and maintain style/SKU information, product descriptions and related master data.
• Update relevant systems and databases, ensuring date accuracy and completeness.
• Manage assortment updates for newness, carryover and discontinued products.
• Use AS400, Stealth, Business Intelligence tools and MS Office to manage and analyze operational information.
• Prepare assortment analysis to support business needs and decisions.

• Follow up purchase orders, production and shipments in coordination with Purchasing and Logistics.
• Monitor quantities, shipment schedules and deliveries, identifying shortages, delays and discrepancies.
• Support the verification and collection of shipment documentation to ensure timely delivery and receipt.
• Collaborate with Product Development, Purchasing and Logistics, to ensure smooth execution of the Jewellery operations.
• Escalate critical issues and coordinate their resolution across functions.
• Work with other business units to improve coordination and avoid overlapping activities.

• Experience: 2 - 4 years of experience in a similar operational role.
• Education: University Degree or equivalent professional experience.
• Excellent knowledge of written and spoken English is mandatory. Any other European language is considered a plus.
• PC Skills: strong knowledge of MS Office, especially Excel; experience with AS400, Stealth and Business Intelligence systems is required.
• Ability to work with large amounts of data while maintaining a high level of accuracy and attention to detail.
• Proactive, organized and solution-oriented, with a strong sense of urgency and ownership.
• Ability to manage multiple activities and priorities while meeting deadlines.
• Team player, flexible, dynamic and comfortable working in a fast-paced environment.