Dedicated Onsite IT Technician - Frisco

 Position Summary 

 

The Dedicated Onsite IT Technician serves as the primary onsite IT resource for assigned client locations, providing advanced technical support, systems administration, and operational ownership of the local technology environment. This role combines hands-on user support with Level 2 engineering responsibilities, including administration and troubleshooting of Microsoft 365, Active Directory, Windows Server, networking, endpoint management, and security platforms. The technician is expected to operate independently, maintain a strong understanding of the client environment, and deliver exceptional service to users ranging from frontline staff to executive leadership. 

 

This is a client-facing role requiring strong technical judgment, clear communication, and the ability to work effectively in a fast-paced MSP environment. The person in this role must be comfortable interfacing with executives regularly, thinking reactively in the moment when issues arise, and operating with a proactive long-term mindset to prevent repeat problems, improve the client environment, and strengthen the overall technology experience 

 

Work Location 

 

This position requires a regular onsite presence at a designated client location in Frisco, TX. 

 

The technician will serve as the primary onsite point of contact for all IT-related matters and will manage support requests through ConnectWise while partnering with In-Telecom remote support and engineering teams when additional expertise or escalation is required. 

 

This is a full-time salaried position working Monday through Friday. Occasional after-hours support may be required for business-impacting incidents, maintenance activities, or projects.