Director, State Operations

Responsible for state(s) with moderate environment and competitive market. Directly accountable for state profit and loss including performance against plan. Responsible for establishing, monitoring and influencing all aspects of state growth and performance. Directs the analysis, development and management of pricing and underwriting strategies in a state(s). Tracks and responds to changes in the market, such as regulatory issues, legislative issues, and competitive practices. Coordinates activity between all parts of US Retail Market (USRM) including Product, Distribution, Claims, Marketing and Underwriting. Business strategic initiatives for state(s) will determine scope of duties.

• Establishes objectives for the state(s) in terms of growth and profitability.
• Develops, reviews, and implements strategies through the integration of the sales, service, underwriting, pricing and claims functions.
• Collaborates within Product and other functional departments to maximize effectiveness of programs while maintaining compliance within the state(s).
• Monitors the market place and identifies competitor and industry changes impacting effectiveness or compliance of current programs.
• Monitors catastrophe exposure in the state(s) and develops appropriate strategies to manage the exposure at an acceptable level.
• Examines all relevant data and works with the appropriate teams to implement changes in pricing position, underwriting standards, sales growth, and claims handling.
• Manage relationship with regulatory agencies and industry organizations. Represents the company at various insurance industry meetings and committees. Communicates with DOI and assures completion of required filings.
• Works with the various distribution channels in the state to develop new business volume and quality standards and objectives, and to monitor the quality of new business sales results.
• Partners with Global Compliance and Product Compliance during Market Conduct Exams.

• MBA or appropriate experience
• Highly developed quantitative analysis and decision making skills
• Excellent written and oral communication, analytical, influencing and leadership skills also required
• 8 to 10 or more years progressively responsible work experience required with previous experience in managing a state`s business plan or a combination of sales, service, underwriting and claims functions