Call for Resumes - Subject Matter Expert (SME)

ZemiTek, LLC is a Woman-Owned, SBA-certified 8(a) Small Disadvantaged Business (SDB) based in the Washington, DC metro area. We have a strong record delivering innovative and high-quality solutions. Since 2007, ZemiTek has provided technical assistance, project management, information technology (IT), knowledge management, monitoring and evaluation, training and learning development, and institutional support services.

ZemiTek seeks experienced Subject Matter Experts (SMEs) to provide specialized technical or functional expertise supporting CA/PPT headquarters operations. Each SME will apply in-depth knowledge within an assigned area to address complex challenges, improve operational efficiency, and support organizational compliance. 

Working with program leadership and relevant stakeholders, the SME will assess issues, develop practical recommendations, and support implementation of improvements aligned with mission needs. A central component of the role is producing and reviewing substantive technical documentation that translates complex information into clear, accurate, and actionable guidance. 

The successful candidate will combine deep subject knowledge with strong analytical judgment and communication skills. This position requires the ability to evaluate complex information, explain findings to varied audiences, and connect specialized expertise to practical operational outcomes. 

ZemiTek is pursuing an opportunity to support the U.S. Department of State’s Bureau of Consular Affairs, Passport Services Directorate (CA/PPT). CA/PPT oversees passport issuance nationwide, serving U.S. citizens traveling internationally and protecting the integrity of the U.S. passport as proof of citizenship. Its headquarters offices provide leadership, policy guidance, operational oversight, planning, training, records management, and modernization support to passport agencies and centers. 

The anticipated contract will provide professional, administrative, analytical, and program management support to these headquarters functions. Contractor personnel will help strengthen daily operations, support informed leadership decisions, and advance initiatives that improve service delivery and organizational performance. 

• →Minimum of eight (8) years of relevant professional experience. 

• →Master’s degree in a related field, or twelve (12) years of relevant professional experience. 

• →Active Secret personnel security clearance. 

• →Proficient computer skills and in-depth knowledge of relevant software, including Microsoft Word, Excel, PowerPoint, and SharePoint. 
• →Demonstrated expertise in a technical or functional area relevant to headquarters operations, such as policy, operational analysis, planning, training, records management, or modernization. 

• Experience developing and reviewing complex technical documentation for federal programs or similarly structured organizations. 

• Demonstrated ability to translate specialized knowledge into practical recommendations and operational improvements. 

• Experience assessing processes and supporting compliance with applicable policies, procedures, and organizational requirements. 

• Strong analytical, research, technical writing, and stakeholder communication skills. 

ZemiTek offers exciting opportunities for professional growth, and generous benefits including Paid Parental Leave (after 6 months of work), medical, dental and vision benefits, paid time off, 401(k) and 401(k) match, life insurance and disability benefits, as well as performance-based compensation.

ZemiTek is committed to the full inclusion of all qualified individuals. As part of this commitment, ZemiTek will ensure that persons with disabilities are provided reasonable accommodations. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@zemitek.com.