IT Operations Support Technician

Job Title: IT Operations Support

Group/Team: IT

Reports to: Director, IT Operations

Location: Beaverton, OR

Employment Type: FT, Exempt, Salary

Travel Requirements: <10%

The Opus Group represents a shared services model that provides administrative support to our “house of brands.” Our house of brands includes Opus, MAS and Verve. Our structure provides scalable and efficient administrative services and support that adds fuel to the growth of our brands. Operating independently, each brand serves its own clients with purposeful services and solutions.

The IT Operations Support position is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow-through, and timely problem resolution, IT Operations Support technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect. 

Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the IT Operations Support technicians are responsible for managing existing desktop tools along with implementation, configuration, and roll out of new ones.  This includes, but is not limited to, configuration management, asset management, system monitoring, patch management, and the ticketing system.

• 3+ years of experience in customer service and at least 2 years in providing IT support specifically
• Effective written and verbal communication and collaboration skills
• Proficient listener, capable of translating requests into actionable tasks
• Excellent troubleshooting and problem-solving skills
• Awareness of Information Security best practices
• Demonstrated knowledge of a broad range of hardware and software 

• →Assist users in-person at the Beaverton office location, as well as remote assisting users who operate from home offices
• →Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees
• →Understanding of MS Windows and Mac operating systems
• →Knowledge of and ability to troubleshoot a wide variety of software systems, locally installed, client/server, and cloud based
• →Present a professional image as a representative of the company
• →Establish and maintain effective professional working relationships with co-workers, and every level of management
• →Create and update end-user documentation, as needed 
• →Familiarity with on-premise server and Wi-Fi network operations

None

• Builds and maintains understanding, mutual trust, respect, and meaningful cooperation with colleagues and clients
• Participates in projects to extend functional knowledge and/or industry understanding
• Solves less well-defined, practical issues for which overview, analysis and application of existing knowledge are required
• Responds thoughtfully and respectfully to the team and client
• Focused and actively listens in every interaction
• Displays curiosity and enthusiasm

Our job titles may span more than one career level. The starting salary for this role is between $65,000 and $75,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future. 

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At The Opus Group we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role, or we may have other roles that better align with your skillset. 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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