7d ago

Associate Service Center Team Lead

Wawa - Wawalead

Other

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Quick Summary

Requirements Summary

Bachelors degree in Human Resource discipline or Business preferred 5+ years of experience providing exemplary Customer Service required. Contact Center or HR services environment preferred.

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What We Offer

~1 min read

✓Superior communication presence with the ability to communicate to all levels of the organization

✓Remarkable organization and time management skills

✓Proven interpersonal skills and strong associate centricity

✓Exceptional associate advocacy and thoughtful responsiveness

✓Demonstrated ability to handle confidential information

✓Good analytical and conflict resolution skills

✓Demonstrated leadership skills with proven ability to provide effective coaching.

✓Ability to multitask, prioritize effectively, make sound judgment calls and decisions with minimal or no supervision

✓Leads change and innovation; proven ability to demonstrate personal courage, embraces technology, champions and implements process improvements, solicits feedback to improve support model processes, demonstrates excellent judgment

✓Demonstrated ability to adapt to and lead in an environment of constant change

✓Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork

✓Ability to mentor and motivate a team of direct reports to meet common goals

✓Ability to effectively partner and collaborate

✓Ability to visualize and plan for the future, understands HR functions, shared services industry and associate service operations

Requirements

~2 min read

Bachelors degree in Human Resource discipline or Business preferred
5+ years of experience providing exemplary Customer Service required. Contact Center or HR services environment preferred.
Minimum of 2-3 years of experience in HR administration or specific HR discipline
2 – 4 years of supervisor / people management experience preferred
Previous Wawa Associate Service Center or Human Resource experience preferred
Comprehensive knowledge of Wawa Store Operations Policy and Procedures as well as knowledge of various HR functions (Associate Relations, Benefits, Recruiting, Payroll, etc.)
Knowledge of all ASC technologies, including: Microsoft Office 365 (including Word, Excel, Powerpoint, Forms, PowerBI, etc.), Workday (HRIS), Five9 (ACD/IVR), Workday Help (CRM), Riskonnect (CRM), LeaveSource (LOA Management), and relevant recruiting technologies (Workday Recruiting, i9 management and compliance, background checks, etc.) required
Must be available and willing to work extended hours as needed to meet business needs

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.