Hospitality Ambassador

As a Hospitality Ambassador at JLL, you will be the welcoming face of our retail center, delivering exceptional experiences to every guest. In this role, you will provide proactive, high-quality service, helping visitors navigate the property and surrounding community. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and your dedication to outstanding hospitality will bring this vision to life daily.

• →Deliver welcoming, professional customer service to all retail center guests and visitors.
• →Provide accurate directions and helpful recommendations regarding retailers, dining, and local attractions.
• →Proactively assist guests using an "above and beyond" approach to service.
• →Maintain and update guest service materials, maps, and local directories at the desk.
• →Collaborate with retail partners to build strong on-site relationships.
• →Promote and sell property gift cards to meet established center goals.
• →Stay informed about local trends, citywide events, and nearby hotspots.
• →Support your team's success, as we believe the most effective teams are built when everyone is empowered to thrive.

• Two or more years of experience in hospitality, customer service, or retail.
• Excellent communication skills with a polished, professional demeanor.
• Strong problem-solving abilities and comfort in approaching guests.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• A collaborative team-player mindset with strong interpersonal skills.
• Proficiency with digital technology, including Microsoft Office and Google Workspace.
• Ability to stand for extended periods, unless a reasonable medical accommodation is needed.

• Prior experience in a luxury retail, high-end hospitality, or class-A commercial setting.
• Deep knowledge of local entertainment, dining, and transit options.
• Bilingual or multilingual skills.
• An eagerness to embrace more innovative ways of working and prioritize opportunities to strengthen your career.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.