Workplace Manager

This position is responsible for managing the day-to-day client activities for the assigned properties/facilities, including but not limited to:

• Create and maintain superior client service practices with hospitality-first mindset
• Develop and manage annual operating and capital expense budgets, including dedicated allocations for employee experience and hospitality programs
• Manage a staff of diverse professionals while fostering inclusive, engaging work environments
• Coordinate the operational aspects of the property in a manner which protects, maintains, and improves the value of the client's assets while enhancing occupant experience
• Ensure all site management and operations practices follow company and client standards, with elevated focus on service excellence
• Perform monthly reporting, forecasting, and asset management on all sites
• Implement preventive, ongoing, and anticipated maintenance/repair programs with minimal disruption to workplace experience

• Partner with and guide Experience Services programs including concierge services, guest reception protocols, and visitor experience management
• Oversee employee amenity programs such as fitness facilities, wellness rooms, lactation spaces, quiet zones, and collaborative areas
• Manage seasonal and cultural celebrations, holiday decorations, team-building activities, and community engagement events

• Establish and monitor service level agreements for hospitality touchpoints including response times for requests, cleanliness standards, and amenity availability
• Coordinate with HR teams to support employee onboarding experiences, workplace orientations, and transition support services
• Manage employee feedback systems including satisfaction surveys, suggestion programs, and regular pulse checks on workplace experience
• Oversee technology integration for enhanced employee experience such as mobile apps, digital wayfinding, room booking systems, and service request platforms
• Develop crisis communication plans and employee support protocols for emergency situations or significant workplace changes

• Develop multi-year capital improvement project plans and manage the process to complete capital projects with focus on experience enhancement
• Coordinate space planning initiatives that prioritize employee collaboration, privacy needs, accessibility, and diverse work styles
• Manage third-party vendor contracted services as required, including periodic bidding and insurance updates for both operational and hospitality services
• Monitor performance per scopes of work and contractual agreements, ensuring service quality meets hospitality standards

• Bachelor's degree or equivalent education and experience, preferably in Facilities Management, Hospitality Management, or related field5+ years of experience in facilities or property management, with demonstrated experience in employee experience or hospitality services preferred
• Professional license or certification such as Certified Facilities Manager (CFM), Certified Property Manager (CPM), Certified Workplace Executive (CWE), or hospitality management certification

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.