Supervisor User Support EUS - WashU IT

4480 Claytonmid

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Quick Summary

Key Responsibilities

Provides technical leadership to user support technicians. Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource. Hires, trains,

Requirements Summary

Associate degree or combination of education and experience may substitute for minimum education.

Technical Tools

Other

SAINT LOUIS, MO 63110

Position is a technical-based hands-on worker who supervises and coordinates activities of workers who provide problem-solving support to computer users; works with team to set priorities and open issues and has input into the optimum configuration of desktop hardware, applications, and printers; makes recommendations and implements process improvements; supervises small work groups (approximately 2 to 6 technicians).

Responsibilities

~1 min read

→Provides technical leadership to user support technicians.
→Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
→Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
→Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
→Maintains (or delegates) an inventory of network lines, user systems and printers.
→Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
→Works with systems team to deliver and enhance technology via automatic and field upgrades.

Requirements

~1 min read

Associate degree or combination of education and experience may substitute for minimum education.

No specific certification/professional license is required for this position.

No additional certification/professional licenses unless stated elsewhere in the job posting.

Relevant Experience (5 Years) No additional work experience unless stated elsewhere in the job posting.

Not Applicable Adaptability, Computer Literacy, IT Hardware, Local Area Network (LAN) Management, Software Support

A driver's license is not required for this position.

About the Role

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WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

No additional education unless stated elsewhere in the job posting.

G12

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

What We Offer

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Personal

✓Up to 22 days of vacation, 10 recognized holidays, and sick time.

✓Competitive health insurance packages with priority appointments and lower copays/coinsurance.

✓Take advantage of our free Metro transit U-Pass for eligible employees.

✓WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

✓Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

✓We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

✓WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.