6d ago

Logistics Customer Service Representative (Mandarin/Cantonese markets)

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Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Perform and handle outbound or inbound customer and/or client communications Advise customers on behalf of OnProcess Technology’s clients. Interact with customers via various methods of communication.

Requirements Summary

1-2 years experience in logistics customer service, order management, or supply chain operations in a shared services or BPO environment Experience handling customer enquiries related to shipment,

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

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Perform and handle outbound or inbound customer and/or client communications
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Advise customers on behalf of OnProcess Technology’s clients.
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Interact with customers via various methods of communication.
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Utilize client’s third parties to provide the entitled service.
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Follow detailed instructions as outlined in company documents.
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For service level agreement in jeopardy, follow established escalation rules.
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Resolve customer complaints and escalations.
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Update applicable program database(s) accurately.
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Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies.
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Identify and escalate data or program specific issues to appropriate level of management.
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May be responsible for multiple programs and working cross-functionally through programs.

Requirements

~1 min read

1-2 years experience in logistics customer service, order management, or supply chain operations in a shared services or BPO environment
Experience handling customer enquiries related to shipment, delivery, order status, returns, or logistics exceptions
Strong language proficiency in both Mandarin/Cantonese and English.
High attention to detail and ability to follow SLA and escalation processes
Strong communication and interpersonal skills.
Results-driver with action orientation.

High School Diploma or equivalent.

#LI-GM

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.