Office of the Customer - Strategic Initiatives Lead (Hybrid)

• →Research, compile, and synthesize market intelligence from internal and external sources to assess competitive positioning.
• →Maintain a structured approach for tracking competitive strengths, risks, and opportunities.
• →Develop executive-ready recommendations that inform strategic priorities and investment decisions.

• Partner across Enterprise Platforms and the Office of the Customer to develop, maintain, and enhance performance scorecards and key performance indicators.
• Monitor performance against established goals and strategic objectives.
• Support quarterly and annual planning processes through performance measurement and reporting.

• Own and lead the monthly business review process across EP.
• Establish rigor, consistency, and governance around business review content, metrics, and presentation standards.
• Coordinate inputs from cross-functional teams to ensure accurate and timely reporting.
• Prepare executive-level materials that clearly communicate performance, progress against goals, key initiatives, and emerging issues.
• Drive accountability by tracking commitments, action items, and follow-up activities.

• Partner with leaders across the Office of the Customer to establish, maintain, and evolve the organization's AI roadmap, ensuring alignment to business priorities and enterprise strategy.
• Lead prioritization AI use cases that improve customer experience, employee productivity, decision-making, and operational efficiency.
• Develop and socialize a clear AI vision, roadmap, and implementation plan across stakeholder groups.
• Establish key performance indicators, adoption metrics, and value realization measures to assess the effectiveness and business impact of AI investments.
• Monitor progress against roadmap commitments and performance targets, regularly communicating outcomes, risks, opportunities, and recommendations to senior leadership.
• Support executive reporting, business reviews, and strategic planning processes by incorporating AI progress, outcomes, and emerging capabilities into leadership discussions.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned

Education and Experience Required:

• Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experience
• Strong attention to detail
• Strong ability to lead teams
• Excellent project management skills
• Strong analytical ability
• Creative problem-solving skills
• Excellent interpersonal skills necessary for business partner relationships within and outside the organization
• Strong written and verbal communication skills
• Ability to communicate professionally to management at many different levels
• Self-motivated
• Results-driven
• Well-organized
• Ability to handle multiple tasks and work under time constraints in support of various assignments
• Proficient with Microsoft 365 and other Microsoft spreadsheet, database, d presentation software

Education and Experience Preferred:

• Bachelors’ degree in Finance, Economics, Math, Accounting, Engineering, or Business Administration; Master’s degree in Business Administration (MBA) or advanced degree
• Minimum of 6 years’ relevant work experience in banking/financial services or consulting industries
• Six Sigma, Lean or Process Improvement, or project management-related education
• Experience with SQL, programming and statistical software
• Experience with financial, regulatory and/or process analysis, and technical writing
• Curious and innovative