Senior Investor Services Representative, Associate, Fund Services (Dublin)

Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer.  Investor Services lies at the heart of this commitment.

Our close-knit Investor Services team is charged with providing a best-in-class service to both our clients and their investors. The role of an Investor Services Representative is key to meeting this goal.

Responsibilities of a Senior Investor Services Representative include:

- Providing day-to-day investor services to both the Fund Manager and the investors in the fund.

- Meeting the delivery of services to clients against a pre-agreed service level agreement.

- Keeping line management appraised of operational issues in a timely manner.

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

What will you be doing?

- Act as a primary contact point to the fund manager for investor-related information.

- Act as a contact point for fund investors.

- All communication with investors and fund managers must be professional and compliant with the Firm’s communication policies.

- Ensure that procedures, policies, and processes are adhered to.

- Gain an understanding of all funds across the team in order to provide coverage when required.

- Ensure client month-end deliverables are being met.

- Provide money movement notification to the client (s) and prepare wire instructions for money movements for investor activity.

- Assist with the distribution of investor reporting such as statements, contract notes, offering documents, K1’s, PFIC’s, month end estimates.

- Collaborate with IS operations team to assist with order related queries.

- Collaborate with internal departments such as legal, compliance, accounting to address client needs and resolve complex issues. 

- Participate in the onboarding process of new clients.

- Be an active participant in client meetings.

- Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk.

- Ensure an awareness of and adherence to the key TA controls at all times.

- Ensure that line management is made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.

- Be an established point of contact with client IS contact.

- Identifying system enhancements that reduce operational risk, create operational efficiency, or improve customer service.

- Work on projects /Ad-hoc tasks as required.

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.