Sr. Customer Care Professional

United StatesRemoteFull-timesenior

Customer SupportCustomer Service Representative

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Care Professional based in the United States.

Technical Tools

Customer SupportCustomer Service Representative

Join a customer-focused team dedicated to improving healthcare payment accuracy and helping individuals navigate complex insurance-related inquiries. In this role, you will serve as a primary point of contact, supporting customers with questions related to third-party liability and subrogation. You will conduct professional interviews, gather and verify information, resolve concerns, and maintain accurate case documentation. Working in a fast-paced, technology-driven environment, you will use multiple systems to deliver efficient, high-quality service. This opportunity is ideal for a resourceful communicator who enjoys problem-solving, collaboration, and continuous learning. The position offers remote flexibility for candidates residing in eligible U.S. states.

Handle inbound and outbound customer inquiries related to potential third-party liability and subrogation matters.
Conduct professional customer interviews to collect, verify, and document information about accidents, injuries, insurance coverage, and related claims.
Assess customer needs, research inquiries, resolve issues, and determine appropriate next steps in accordance with established procedures.
Navigate multiple computer applications simultaneously while communicating with customers and updating case information.
Maintain complete, accurate, and timely records of all customer interactions.
Protect sensitive information and comply with HIPAA requirements, applicable privacy regulations, and internal policies.
Meet established productivity, service quality, attendance, and schedule adherence targets.
Collaborate with internal teams and business partners to address customer concerns and support recovery initiatives.
Identify opportunities to improve processes and customer experiences, sharing constructive feedback with leadership.
Provide guidance, training, or mentoring to less experienced colleagues when needed.

Requirements

~1 min read

High school diploma or GED equivalent.
At least one year of customer service experience involving issue resolution, or one year of office experience using telephone and computer systems as primary work tools.
Current authorization to work in the United States.
Residence in Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment.
Availability to work full-time, Monday through Friday, from 10:30 a.m. to 7:00 p.m. Central Time.
Proficiency with Windows-based applications and the ability to learn new systems and technologies quickly.
Ability to navigate multiple applications while speaking with customers.
Strong verbal and written communication skills, with a professional and customer-focused approach.
Demonstrated relationship-building, critical-thinking, and problem-resolution abilities.
Strong attention to detail, organizational skills, and the ability to manage competing priorities in a fast-paced, team-oriented environment.