Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, the engineer will have to act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:
1. Provide L2/L3 support for day-to-day operational incidents.
2. Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues Troubleshooting Network-security issues.
3. Understanding of DC Infrastructure, architecture and concepts needed to support day-to-day operations.
4. Taking care of change requests, service requests and incidents through tickets.
5. Configuration and troubleshooting of Checkpoint firewall issues.
6. Configure and troubleshooting foundational data and control Policies, Application Profiles in Cisco ACI.
7. Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA.
8. Attending all internal and client calls.
9. Strong hands-on experience in WAN, LAN, Firewall, F5 Load balancers.
10. Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a company s bottom line.
11. Strong interpersonal and communication skills. Good analytical and troubleshooting skills Should be keen to learn NEW strategic technologies.
12. Ready to work 24*5 (weekend on call) support.

Professional & Technical Skills:
1. Must Have Skills: Checkpoint/Cisco-ACI/F5 Load balancer.
2. Good To Have Skills: Zscaler, firewall, cloud, Routing and Switching.
3. At least 6 - 8 years experience on Checkpoint Firewall.
4. In-depth working experience in managing DC Infrastructure.
5. Good to have working experience in managing F5 Load balancers and NSX-T.
6. Strong knowledge of networking and security fundamentals like TCP/IP, LAN, WAN, ACLs SSL, NAT, S2S VPN, TLS, DNS, DHCP, certificate and encryption.
7. Knowledge of routing protocols like BGP, OSPF and EIGRP.
8. Experience with Wireshark packet analyzers


Additional Information:
1. Good Communication skills.
2. Ability to work independently and as a member of a team
3. Service Operations Delivery experience
4. The candidate should have minimum 4 years of experience in Enterprise Network Operations.
5. This position is based at our Bengaluru office.
6. A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com