6mo ago
PHP 50,000–70,000 per month

Customer Success Coach - Trainer

PhilippinesPhilippines·Makati CityFull Timemid
OtherTrainerCoach
7 views0 saves0 applied
Apply Now

Quick Summary

Overview

About the Role: We're looking for a Customer Success Coach - Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.

Technical Tools
hubspotpipedriveb2bcustomer-successsaas
About the Role:
 
We're looking for a Customer Success Coach - Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
 
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
  • Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • Collaborate with leadership on team skill development, training needs, and continuous improvement
  • Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • Maintain standardized coaching documentation and feedback tools
  • Track, report, and analyze coaching effectiveness and performance trends
  • Experience coaching Customer Success Managers, Account Managers, or similar roles
  • Solid foundation in quality assurance and structured feedback delivery
  • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
  • Must present original coaching/training materials during the hiring process
  • Conduct a mock training simulation (live)
  • Present a self-made presentation deck on the following topics:
  •  “What is a Customer Success Manager?”
  •  “How to Be a Successful CSM”
  • This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
    • Preferred Skills:
     
    Background in SaaS, B2B services, or subscription-based support
    Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
    Training or coaching certifications are a plus

    Location & Eligibility

    Where is the job
    Makati City, Philippines
    Hybrid, some on-site time required
    Who can apply
    PH
    Listed under
    Worldwide

    About this job

    Pay per year
    ≈ ₱600,000–₱840,000 a year
    Who can apply
    Philippines
    Posted
    202 days ago
    Employer
    has 371 open jobs on Jobera in 36 countries.

    Listing Details

    Posted
    April 14, 2026
    First seen
    April 14, 2026
    Last seen
    November 3, 2026

    Posting Health

    Days active
    202
    Repost count
    0
    Trust Level
    44%
    Scored at
    November 3, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    Managed virtual assistant service providing remote executive and business support

    Employees
    51-200
    Domain
    Jobs
    View 371 jobs
    View company profile

    4 other jobs at

    View all →

    Explore open roles at .

    Executive Assistant to the EVP of Operations - Hybrid
    PHP 30,000–35,000 per month
    Full Time
    Healthcare Virtual Assistant - Registered Nurse / USRN
    PHP 39,500–53,000 per month
    Full Time
    Outbound Growth Operations Lead (GHL) Full-time | 21264
    PHP 70,000–76,000 per month
    Full Time
    Expert B2C Sales Development Representative Part-time | 20656
    PHP 40,000–45,000 per month
    Full Time

    Similar Other jobs

    View all →
    ADMINISTRATOR III SUPERVISOR (Nursery Manager)
    $76,608.00 - $120,814.00/ year
    ADMINISTRATOR III (Compliance Analyst)
    $76,608.00 - $120,814.00/ year
    Correctional Corporal/Sergeant CCTC - Lateral Transfer
    Yearly: $65,538.00 - Corporal; $69,892.00 - Sergeant
    Social Services Senior Administrator
    Yearly: $65,645.00/Min - $82,056.00/Mid - $98,467.00/Max
    Fiscal Advisor IV - DNREC
    Yearly: $54,482.00/Min
    Disability Determination Hearing Officer
    Yearly: $62,092.36/Min
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    Customer Success Coach - TrainerPHP 50,000–70,000 per month
    Apply Now