Technical Software Specialist

Support the Global Finance Teams with the Finance Software. Responsible for installations and upgrades, and support the implementation of our Bill to Cash Software.

Support the enforcement of standardised processes across Finance teams and support the implementation of continuous improvements to the Bill to Cash Processes

Responsibilities

• Installation and technical maintenance of the Bill to Cash Software (primarily Credit Control and Cash Allocation) 
• Schedule and perform regular upgrades of the Bill to Cash Software
• Support the Bill to Cash Process by technically deploying, implementing, and migrating Bill to Cash Software globally following the standardised strategy
• Support other Financial Software used within the global Finance Teams (e.g. Dynamics NAV, Business Central, Alloc8, C-Series.)
• Provide technical and functional training to the business (End users,  Application Support Teams)
• Document technical process flows
• Deploy recommendations and improvements to the software and technical  processes to achieve business and process improvements
• Provide ongoing support on incidents 
• Support the local teams with changes to processes and system setups
• Ensure compatibility with other systems while maintaining integrity of the data and data transfers
• Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions
• Enforce “best practice sharing” across countries and regions

Main tasks

• Install, maintain, support, and  upgrade the Bill to Cash Software
• Keep technical and support documents up to date
• Provide ongoing support for other Finance Software (e.g. Dynamics NAV, Business Central, Alloc8 and C-series)
• Help the setup and implement Bill to Cash Systems across the globe
• Support migrations to new platforms
• Implement new Bill to Cash solutions and functionalities
• Work with the local business teams to review the existing technical processes, identify gaps and provide technical solutions as appropriate.
• Liaising with other system owners and departments to ensure the end to end migrated data flows and software applications are functioning
• Support the Finance Strategy by actively participating in projects
• Document the process taken, include lessons learnt from each implementation or migration and use to improve future projects
• SQL reporting job setup

• Technical knowledge of operating system, windows server,  IIS (Internet Information Service), other technical tools (e.g. Powershell, Python)
• Knowledge of SQL database and reporting
• Knowledge of Active Directory and Citrix
• Willing to sometimes travel internationally
• Training skills
• Ready to support and develop members of the team.      
• Good emphatic skills to understand the needs of the internal customer
• Proactive skill set to keep up with new technical trends
• Capable of working under pressure and managing a diverse workload.
• Experience of working within delivery teams for projects of varying sizes and timescales 
• Understanding of data protection issues