Medical Billing Customer Service Representative

• Represent our practice with professionalism and handle inbound patient calls.
• Explain financial responsibilities and insurance coverage to patients.
• Assist patients with resolving claims and addressing past-due balances.
• Set up and manage payment plans to ensure timely payments.
• Make outbound calls to support collections efforts.
• Respond promptly to patient inquiries to provide excellent service.
• Collaborate with team members who share your dedication to customer care.

• At least one year of experience in a customer service role.
• Excellent communication, organizational, and time management skills.
• Proficiency in computer applications, including Microsoft Office.
• Strong problem-solving and research abilities.
• Knowledge of patient billing, claims submission, and insurance requirements is a plus (but not required).
• Previous collections experience in a healthcare setting is a bonus.

Apply Today!
If you’re passionate about providing exceptional customer service and want to be part of a growing, patient-focused organization, we’d love to hear from you. Join Charleston ENT & Allergy and take the next step in your career!