Director of Operational & Quality Excellence

Getting a prescription filled shouldn't be the hardest part of starting treatment. Yet for many patients, it is. PHIL is a Series D health-tech company building the platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers so patients can get their medication quickly and affordably.

Our digital hub and pharmacy platform handles everything from enrollment and benefits verification to prior authorization, copay support, and home delivery. For manufacturers, that means more patients start therapy and stay on it, plus the commercial insight to keep improving access.

We're a dedicated team of people from a wide range of backgrounds, united by a focus on the patient experience.

We're hiring a Director of Operational & Quality Excellence to drive a best-in-class operational and technical platform, using automation and AI to . This is a build-and-lead role, not an audit-management or Six Sigma role. Our operations span patient support, pharmacists, and pharmacy technicians, and manual review no longer scales with that volume. This role is how we grow coverage without growing headcount in a straight line.

You'll report to the VP of Operational Excellence and work closely with Operations, Engineering, Product, and Client Success. You'll set the quality and process agenda and own the outcomes; Engineering and Product are your build partners for the systems you specify.

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  Experience in a regulated, high-accuracy setting such as pharmacy, healthcare, or clinical operations

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  Experience leading tenured subject-matter experts through a change in how they work

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  Experience reporting quality performance to external clients

Travel: up to 20%.

• Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision)

• 401(k) contribution opportunity

• Paid Parental Leave

PHIL is an equal opportunity employer. We welcome applicants of all backgrounds and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.