Medical Receptionist / Customer Service Specialist

United States·DeSotomid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

Deliver excellent patient service. Answer telephone promptly and direct calls accordingly. Ability to retrieve phone messages and transfer calls as necessary. Verify patient insurance.

Requirements Summary

Prolonged periods of sitting at a desk and working on a computer May require prolonged period of standing,

Technical Tools

Customer SupportCustomer Service Representative

Responsibilities

~1 min read

→Deliver excellent patient service.
→Answer telephone promptly and direct calls accordingly.
→Ability to retrieve phone messages and transfer calls as necessary.
→Verify patient insurance.
→Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
→Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
→Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
→Greet patients and visitors in a courteous/professional manner.
→Notify appropriate personnel of visitor arrival and directs visitor to correct area.
→Perform clerical functions.
→Maintain/update directory of all employees in the center.
→Notify the transportation dispatcher when patients are ready for pick up.
→Maintain professional conduct and appearance at all times.
→Ensure waiting and reception areas are kept clean and tidy.
→Perform other duties and projects as assigned.
→Flexibility to commute to other centers.

Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind

Requirements

~1 min read

Prolonged periods of sitting at a desk and working on a computer
May require prolonged period of standing, walking and bending
Ability to move/lift up to 20 pounds at times

What We Offer

~1 min read

✓English / Spanish

Location & Eligibility

Where is the job

DeSoto, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $35,360–$39,520 a year; 13% above the $33,280 median for Customer Service Representative jobs on Jobera (1,720 salaries).
Who can apply: United States
Posted: 4 days ago
Employer: has 12 open jobs on Jobera.