Water Restoration Coordinator

Roto-Rooter Services Company is currently seeking an experienced Water Restoration Coordinator to join our fast growing water restoration team for our Los Angeles South and Palm Springs Teams.  This position is located in Corona, CA. The hourly range for this position is $24.00-$26.00, depending on experience!

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering an outstanding customer experience.  The Water Restoration Coordinator serves as the central point of communication for water mitigation projects, ensuring jobs are scheduled, documented, and completed efficiently from initial loss through final invoicing. This individual works closely with customers, insurance carriers, adjusters, technicians, and management to ensure exceptional service and operational excellence.

• →Maintains regular communication with customers/technicians throughout the process
• →Coordinates with insurance adjusters, third-party administrators, and property managers
• →Helps to maintain documentation, including photos, estimates, and insurance paperwork
• →Maintains accurate records within company software and management systems
• →Supports the restoration team in achieving operational and customer satisfaction goals
• →Work in close proximity to coworkers in an open environment
• →Handle sensitive financial and or personal customer information
• →Other Duties as assigned by branch management.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Change Ordinance for Employers and the California Fair Chance Act.

• High school diploma or equivalent required.
• Prior office experience is preferred
• Individuals must be able to speak and write in English. They must have good written and oral communication skills for effective customer service
• Basic computer, Microsoft Office, and email knowledge is required.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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