Medical Consultant

We are seeking a motivated, relationship-driven Medical Spa Sales Consultant to join our growing team. This individual will play a key role in creating an exceptional client experience while driving revenue through personalized treatment recommendations, membership sales, packages, and skincare retail.

The ideal candidate is confident in sales, passionate about aesthetics and wellness, and skilled at building trust with clients. They understand how to turn client goals into customized treatment plans, communicate value, follow up consistently, and close sales without using high-pressure tactics.

If you are personable, goal-oriented, professional, and excited about helping clients look and feel their best, we would love to meet you!

Key Responsibilities: 

Sales & Revenue Growth

• Conduct client consultations focused on understanding aesthetic goals, concerns, and desired outcomes.
• Present appropriate treatment options, packages, memberships, and skincare products based on client needs and provider-approved recommendations.
• Convert consultations into treatment bookings, packages, and membership enrollments.
• Meet and exceed monthly sales, conversion, retention, and revenue goals.
• Follow up with prospective clients, unsold consultations, and existing clients to generate repeat business.
• Identify opportunities to increase client lifetime value through treatment plans, package upgrades, and complementary services when appropriate.

Client Experience & Relationship Building

• Deliver a welcoming, elevated, luxury-level client experience from the initial inquiry through post-visit follow-up.
• Build long-term client relationships that encourage loyalty, referrals, and repeat visits.
• Educate clients on treatment options, pricing, financing options, memberships, and promotions.
• Handle client questions and objections professionally while maintaining trust and transparency.
• Support client retention initiatives, rebooking campaigns, and membership renewals.

Operations & Team Collaboration

• Manage leads and client communications through phone calls, text messages, email, and CRM systems.
• Maintain accurate client records, sales activity, follow-up tasks, and performance metrics.
• Collaborate with providers and front desk staff to ensure a seamless client journey.
• Stay informed about the spa's services, product offerings, promotions, and treatment protocols.
• Follow all applicable privacy, advertising, scope-of-practice, and medical spa policies.

Qualifications

• Previous experience in sales, luxury retail, hospitality, wellness, beauty, or medical aesthetics preferred.
• Proven ability to build relationships, overcome objections, and close sales.
• Excellent communication, listening, presentation, and interpersonal skills.
• Strong follow-up habits and the ability to manage multiple leads and client relationships.
• Comfortable working toward individual and team sales targets.
• Professional appearance and a polished, service-oriented demeanor.
• Basic computer skills and the ability to learn booking, CRM, and payment systems.
• Passion for aesthetics, skincare, wellness, and exceptional customer service.