Senior Sales Ambassador - Core Lab Diagnostics - Phoenix, AZ

United States - Arizona - Phoenixsenior

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Quick Summary

Overview

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare,

Technical Tools

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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

What We Offer

~1 min read

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact, aiming to improve economic profitability, increase customer loyalty, and retain business through contract renewal and closing new solutions.

This is a US remote field-based role. The ideal candidate would be based out of the Greater Phoenix, AZ metro. The territory will cover Arizona and New Mexico. Field-based travel up to 75-80%.

$78,000.00 – $156,000.00

In specific locations, the pay range may vary from the range posted.

Responsibilities

~1 min read

→Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
→Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
→Perform assay integrations and support technical needs of the laboratory.
→Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
→Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
→Coordinate order, delivery, and billing processes.
→Assess customer operations and identify opportunities for operational/service improvement.
→Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
→Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
→Elevate customer challenges immediately in partnership with the service organization.
→Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
→Adhere to Abbott guidelines, policies, and procedures.

Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management.
Interact with Sales colleagues, Marketing, Customer Support, Technical Service, and Finance.
Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement.
Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns.
Exhibit high levels of integrity, honesty, and commitment, presenting information completely and accurately to both internal and external customers.

Requirements

~1 min read

Bachelor’s degree OR Associate’s degree with additional 2+ years of relevant experience
5+ years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products
Experience providing technical product application and/or hardware support
Experience interfacing with customers
Strong people engagement and communication skills
Troubleshooting/problem-solving skills
Computer skills (MS Office)
Ability to travel up to 80% in assigned territory and other domestic business locations
Valid Driver’s License

Bachelor’s degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial
3+ years of relevant healthcare/sales experience

Sales Force

CRLB Core Lab

United States of America : Remote

Standard

Yes, 75 % of the Time

Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Location & Eligibility

Where is the job

United States - Arizona - Phoenix

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $78,000–$156,000 a year; 73% above the $67,500 median for Other jobs on Jobera (115,751 salaries).
Posted: 3 days ago
Employer: has 4,478 open jobs on Jobera in 26 countries.